Refund Policy

At CARAH SARAH ENDALEE LLC, customer satisfaction is important to us.

Returns

You may request a return within 30 days of receiving your order. To qualify for a return, items must be unused, unworn, in their original packaging, and in the same condition in which they were received.

Non-Returnable Items

Items that have been worn, damaged by the customer, or returned without original packaging may not be eligible for a refund.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include photos of the item and packaging.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.